The Vital Behavior that eventually drove improvements in all these areas was “honest and timely discussions about delays.” As a leader or manager how do you handle those folks whose stories will never change?Īn important step in the influencer process is to change the way you change people’s minds. This single problem was central to Sprint’s quality, schedule, productivity, and morale problems. Instead of being frank when they were behind schedule, project managers kept silent hoping others would admit to problems and take the heat for delays. Instead, they focus on three or four “vital” behaviors.įor example, Mike Miller, a VP at Sprint, was plagued with “project chicken” in his department.
They understand that profound change requires a precise focus. Successful change agents don’t spread their efforts across ten priorities. What are they and how do they influence one’s ability to change?Ī Vital Behavior is a high-leverage action that, if routinely enacted, will lead to the results you want. You refer to Vital Behaviors as the critical factors behind change in the book. The audience is not limited to anyonepopulation, but some of our most avid fans are those in management roles looking to bring about widespread change. Any problem stemming from behavior change is an influence problem. We wrote the book for anyone looking to change their own or others behaviors.
#Crucial conversations book powerpoint how to#
To give people the skills needed to match their motivation, we sought to uncover a learnable strategy that anyone could learn and adopt for changing their most persistent and resistant problems.Īwesome book if you need to learn how to make change happen! Who did you write the book for? Unfortunately, our most pressing and profound behavioral problems don’t yield to quick fixes.
A primary reason for our chronic failure is that we live in a quick-fix world and want quick-fix solutions. We found that when it comes to influence, what most of us lack is not the courage or desire to change things, but the skill to do so – in fact, few people can articulate an effective influence strategy. This question is what started us on our long journey to uncover why people fail time and again at changing their bad behavior. The most important capacity anyone can possess is the ability to influence behavior-that of yourself or others. What was the question you were trying to answer in writing this book? His company’s corporate training products and services have helped leaders from 300 of the Fortune 500 companies identify and improve key areas that many credit with significantly advancing their careers and completely revamping their organizations. Grenny is also the co-founder of VitalSmarts, an innovator in corporate training and organizational performance, and a world-class speaker. He has spent the last 25 years teaching and advising more than one hundred thousand leaders on every major continent from the boardrooms of Fortune 500 companies to the slums of Nairobi, Kenya. Joseph Grenny is coauthor of three New York Times bestsellers: Influencer, Crucial Conversations, and Crucial Confrontations. Joseph Grenny, a coauthor to three best selling books, joins us in an interview format to discuss his recent book Influencer which was reviewed on our blog several weeks ago – terrific read!
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